Business Program

General Manager of Operations

Redspot / Enterprise is Australia’s leading independent car rental company. We are currently recruiting for the permanent full-time role of General Manager of Operations who will report to the Managing Director and be based at of our head office in Mascot, Sydney.

As part of the core senior management team, the GM Operations will lead and develop the business from the coalface to the boardroom and achieve growth, profitability, unparalleled levels of customer service, the highest standards staff training and development in the industry.

The performance of the GM Operations will be measured on the four core areas of: Growth, Customer Service, Staff Retention and Profitability and performance of agreed KPIs.

Desired Skills and Experience

The ideal applicant will have experience in Rental Vehicle Operations. In addition you also possess:

  • Minimum 5-years leadership experience in operations
  • Working knowledge / experience of vehicle rental industry
  • Inspirational Leadership and Motivational skill
  • Strong Communication and relationship building skill
  • Passion for Customer Service, listening and problem solving skill
  • Negotiation and Analytical skill
  • Enthusiasm, personality, maturity, life skills & decision making ability
  • Passion to train, lead, and effectively delegate to others
  • Drive to lead continuous improvement and increased efficiency initiatives
  • You are a team player skill, you see personal and company goals as one and the same
  • You are self-motivated, results driven, able to set strong and realistic targets and goals
  • You are organized, methodical, disciplined and able to work well under pressure
  • Business/marketing/other university degree or professional qualification (not essential)
  • Advanced Office program, word processing, Excel,
  • Mathematical, administrative and advanced reporting skills
  • Current Australian driver’s license

Duties & Responsibilities

The primary responsibilities of the role are;

  • the introduction promotion and sustainable growth of the Enterprise, National, Alamo brands and Redspot in the Australia market
  • to increase the profitability of the network and companies within the Redspot group
  • to ensure that Redspot in Australia meets all of its statutory and partner reporting requirements, contractual obligations and maintains an exemplary reputation in its chosen industry and the broader community
  • to ensure that Redspot meets all its obligations to its employees in Australia including maintaining a safe, supportive and challenging workplace
  • the management of a fleet ranging from approximately 3000 up to approximately 8000 corporate vehicles
  • to report to and keep the Managing Director and Board of Directors abreast of all operations
  • Drive the four core areas and sustain our award winning results
  • Serve as a senior manager, provide advanced-level strategic direction for all aspects, and supervise the day-to-day efforts of subordinate managers

A full Position Description will be made available to successful applicants who progress to Stage 2 – see Timing and Selection Process below

Salary Package

The position will command Senior Management status and an attractive salary package, including:

  • Base Salary
  • Superannuation
  • National Employment Standards (award free)
  • Use of a fully maintained rental car
  • Fuel
  • Work Travel Expenses
  • Employee Benefits such as
    • Profit Share in additional to attractive salary
    • Laptop Computer
    • Mobile Phone
    • Induction and computer program training
    • Holiday rental car use
    • KPI incentives

 Timing & Selection Process

  • Position will be advertised internally and externally from Friday 14 October 2016
  • Applications close at 5pm on Monday 31 October 2016
  • Stage 1 Selection & telephone interviews by Tuesday 8 November 2016
  • Stage 2 – Panel interviews on Friday 11 November 2016
  • Stage 3 – Final Interview / appointment by Tuesday 15 November 2016

 Application Process