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FAQ's

Here you'll find the most common questions asked by Redspot Sixt renters. The answers may not apply in all circumstances, but they do give you a general heads up about how things work around here.
(PS: our legal guys want you to know that what's found in the Rental Agreement will always take precedence over what's covered in our FAQs.)




WEBSITE FAQ GUIDE

Our website has a lot of things it can do. And because of the large volume of potential questions, we've decided to give it its own page.Click here to read more.



GENERAL RENTAL INFO

What do I need to show you when renting a car?

Credit/charge card and/or purchase order or pre-paid voucher. You'll also need your driver's licence and the drivers licences of anyone wishing to drive. If you drivers licence does not display a current home address, you will also need to supply identification that shows this, i.e. a utilities bill, etc.


What do I need to pay you when renting a car?

Rental charges are payable when you collect the car. If using a credit card for payment, we'll charge the rental and pre-authorise it for the security bonds.

Please ensure your card has at least $200 funds available in addition to the rental cost. (Note that we don't deduct this amount from your card.) If you have prepaid your rental to a travel agent or on a website (including ours) please show us proof of payment with you when collecting your car.


Can I get a specific colour?

If you have a burning desire for a particular car colour please let us know at the counter. If we have your preference available, it's yours.


Can I get the make and model of the car I prefer?

If there's a particular car you want please let us know when booking. If we have your preference in our fleet and it's available on the day, it's yours.


Can I use someone else's credit card?

Yes. As long as they've filled in our credit card authorisation form and we've given the green light. Please call 1300 668 810 (+61 2 8303 2222 international) or email info@redspot.com.au for more info.


Can I pay cash?

Yes, we simply ask for a cash bond (in addition to the rental cost) which will be based on the length of rental and type of car rented. We'll also ask you to complete a cash qualification form when you're at the counter. Note that we can, at our discretion, say no to a cash rental request.


When do I get my cash bond back?

When you return the car and any outstanding charges have been paid for, we'll kickstart the refund process (which takes 21 days max). Your bond is paid by cheque or Electronic Funds Transfer to an Australian account (less a $55 charge to cover admin and banking costs).


Why can’t I get my bond back in cash?

To keep our customers and staff safe we don’t keep cash on premises.


Can I remove the seats from a minivan?

Sorry, no. Please keep seats where they are in all vehicles from our fleet.


What’s a vehicle registration recovery fee (RRF)?

It’s a surcharge to cover our vehicle registration and compulsory third party insurance costs. This fee is generally snuck in as a hidden cost by our competitors but with us, it’s part of our all-inclusive rate quoted up front.


What’s a premium location fee (PLF)?

It’s a surcharge for those rentals collected from airport and certain downtown locations. This fee is generally snuck in as a hidden cost by our competitors but with us, it’s part of our all-inclusive rate quoted up front.



DELIVERY & COLLECTION

Will Redspot Sixt deliver and collect the car?

Yes, we can usually deliver to city hotels. A charge may apply so please just ask when you next make a booking. Please be aware that certain conditions apply, and this service is subject to peak seasons and staff availability on the time of day you need the car.



RENTAL LENGTH AND EXTENSIONS

How do I extend my rental and will it change my rate?

If a car is available we’re happy to extend your rental (and yes it may change your rate). Simply contact the location where the car was rented to arrange, or call 1300 668 810 (+61 2 8303 2222 international) to find out more.


What’s the minimum amount of days I can rent a car for?

Rentals are charged on a 24-hour basis. A 59-minute grace period applies to most rentals, after which additional hours or days will be charged.



MINIMUM AGE

What’s the minimum rental age?

The minimum age is 21. Note that drivers younger than 25 are required to pay a surcharge and can only rent out small to medium sized sedans and hatches.

ADDITIONAL DRIVERS

Can I let other people drive the car?

Yes, but to be covered by insurance they must present their driver’s licence to us and be included in your Rental Agreement (before driving the car!).


Is there an additional cost for extra drivers?

Not if you’re renting on our all-inclusive rates. A surcharge applies on certain rates, and a higher surcharge applies if the additional driver is younger than 25. Call 1300 668 810 (+61 2 8303 2222 international) or review the table of standard fees and charges.



FUEL & REFUELLING

Do I have to return the car full of fuel?

Your car will be full of fuel when you collect it. When you return the car, it’s up to you if you want to refuel or not:

  1. You can pre-pay for the full tank it contains at the start of your rental at a discounted rate to save you time the hassle of filling it up later. (There’s no refund for unused fuel.)
  2. We have a refuelling service and charge you for the fuel used. (This is at a higher rate than the above.)
  3. You can refuel the car yourself. Just be sure to fill it right up immediately before you return it to avoid a further charge.

(Note that the rate referred to in b) above doesn’t apply to our Business Club members.)


How much do you charge for fuel?

As petrol prices fluctuate daily, we can’t give you a definite cost. What we can say is that it depends on the refuel option you’ve selected (see above FAQ) and the retail cost of fuel in the city the car is returned to.

  • Our price per litre for the pre-paid fuel option is competitive with pump prices at fuel stations.
  • Our refuelling service will be at a much higher rate, please ask us at the rental counter.

CHILD SEATS

Do you supply and fit child seats?

Yes of course. We provide baby, child and booster seats for a small daily fee. We have qualified staff at all our locations who are trained to install the seats. These staff don't work all hours, so please prebook babyseats otherwise you will need to install yourself.



REFUNDS

If I return the car before the due date can I get a refund?

Unless the reservation is booked through Redspot Sixt's Drive Away - No More to Pay rate or you are a Business Club member, there are no refunds on early returns.



ACCIDENTS & BREAKDOWNS

What if I need roadside assistance?

Everyone gets 24 hour Roadside Assistance for mechanical faults. The details of who to contact are on the car key tag. If you’d rather be covered for everything from lost keys to punctured tyres and running out of fuel, you can pre-pay for our Premium roadside assistance. It’s a small daily fee for complete peace of mind. Refer to our table of standard fees and charges for more information.


What happens if I have an accident?

Tell us about it as soon as possible, definitely within 24 hours.

  • Make sure that you get all the details of any third parties, witnesses and police that attend at the scene. Please don’t admit liability.
  • If your rental isn’t drivable and the police arrange for it to be towed, make sure you get the name and phone number of the tow truck company and (if possible) the registration number of the tow truck.
  • You’ll find an accident report form in the glove box of your car that will walk you through the info required.

What if my car breaks down?

Our cars are covered by 24-hour Roadside Assistance. The details of who to contact are on the car key tag.


What if I get a flat tyre?

Our cars come with a spare tyre and we ask that you change the tyre yourself. If you need to use our Roadside Assistance service, the call-out fee will be passed on to you. Or you can pre-pay for our Premium Roadside Assistance package, at a minimal daily fee. Refer to the table of standard fees and charges for more info.


What happens if I lose the keys or lock them in the car?

Call 1300 668 810 and we’ll give you the number to call for Roadside Assistance. Note that you aren’t automatically covered for non-mechanical defects like keys locked in the car, lost keys, flat battery due to lights being left on and so on. If this situation happens, we ask that you pay the call-out fee and $24 for admin.
If you lose the keys, we’ll of course provide a replacement key. Delivery time depends on location and a fee will be charged.
Or you can pre-pay for our Premium Roadside Assistance package, at a minimal daily fee. Refer to the table of standard fees and charges for more info.

OPTIONAL DAMAGE LIABILITY COVER

What’s damage liability reduction?

It’s all explained right here.


What if I decline the damage liability reduction options?

If you choose not to purchase any liability reduction options, this makes you liable for the full cost of the excess that applies to your rental in the event of an accident or damage to the car.


Won't my credit card cover it?

Yes, some credit card providers do offer protection if you present their card at the time of rental. If unsure please look closely at the terms of this coverage protection is often supplemental and certain limitations or restrictions may apply.
In the event of an accident or damage to the car you are liable for the damage liability shown on your Rental Agreement (even if you have credit card cover). You’ll need to claim this back from the credit card provider yourself to be reimbursed.



WHERE YOU CAN DRIVE

Can I take the car anywhere I want?

You’ll be asked at the time of rental where you intend using the car. Please note the following:

  • Please don’t use unsealed roads.
  • Please don’t drive above the snow line.
  • WA - generally cars may not be driven into Western Australia (except when rented in Perth and the area of use is limited to no further north than Carnarvon or east of Kalgoorlie).
  • NT - no driving in the Northern Territory please!
  • QLD - In Far North Queensland, please don’t drive further north than Cooktown (15.27S) nor in a westerly direction beyond Chillagoe and Georgetown. Cars are not permitted to travel along the 'Bloomfield Track' coastal route between Cape Tribulation and Cooktown.

If unsure please email info@redspotsixt.com.au or call 1300 668 810 (+61 2 8303 2222 international).



THE SECURITY BOND

What’s a security bond?

It’s a pre-authorisation on your credit card (or an amount held in cash) for a bond we use as security against further charges while you’re renting with us. Read more right here.



TOLL ROADS

Are there many toll roads in Australia?

Yes. There are toll roads in many cities. They're all clearly signed and are operated by a number of organisations including State Government and private companies.

Some toll roads have people working on booths, some are automatic.

Note that more and more toll roads are moving to electronic tolling, and becoming unmanned and cashless. All Redspot Sixt vehicles are fitted with electronic toll charging devices.


Do I have to pay tolls myself?

All our locations that have nearby toll roads have all its vehicles fitted with an electronic toll road passes. This pass can be activated for a competitive daily fee that will give you unlimited access to all electronic toll roads across Australia.
Please note Redspot Sixt's Drive Away - No More to Pay rate includes unlimited toll road use.


What if I have my own tag?

Redspot Sixt vehicles are fitted with electronic toll passes. Should our electronic toll pass beep you will be charged.


What if I don't hire a toll pass?

If you drive through a toll road without hiring a toll pass from Redspot Sixt, a processing fee of $15.00 per toll plus the cost of the toll road will be charged to your nominated account.
Please note Redspot Sixt's Drive Away - No More to Pay rate includes unlimited toll road use.



GPS

Can I hire a GPS (satellite navigation)?

Yes. As long as there’s one available on the day you need it, you can hire a GPS for $11 +GST per day. GPS units are available at all Redspot Sixt locations - call 1300 668 810 or +61 2 8303 2222 to find out more.


My GPS won’t turn on. What do I do?

Make sure that the power cord is plugged into the car’s cigarette lighter and then press the reset button (located in a pin size hole at the unit’s base). If you still have no luck, call the branch in which you picked up the car.


If I miss a turn will the GPS tell me to turn around?

Within seconds of missing a turn-off the GPS will reset itself and find next best route. (They’re clever little things.)


When I leave the vehicle where do I put the GPS?

As they’re expensive and rather attractive to thieves, please don’t leave them unattended or in a place that can be seen by prying eyes. The GPS is your responsibility and we rely on you to keep it safe from harm.



TRAFFIC FINES

What happens if I’m naughty?

If we receive a fine on your behalf we complete a statutory declaration and the fine is sent on to you at the address provided. We charge a $55 admin fee for this service (without notice) to the card provided at the time of rental. Unfortunately we can’t accept your payment for the fine, only the admin fee.



LEFT & LOST PROPERTY

What happens if I Ieave something behind?

We make every attempt to recover and return items left behind, but accept no obligation or responsibility. Any costs incurred are the renter’s responsibility.



STREET DIRECTORIES

We provide these at most locations if available (a small fee may apply).



DRIVING SAFETY

Any road safety tips I should be aware of?

  • Australians drive on the left-hand side of the road.
  • Give way to the right.
  • Wearing seatbelts for the driver and all passengers is compulsory.
  • Distances between destinations can be vast and we recommend that you change drivers or take a break every two hours.
  • Be careful of animals on the road, in particular in the country and remote areas from dusk onwards.
  • Speed limits apply on all Australian roads and are well sign-posted.

FURTHER QUESTIONS

If you have questions that we haven’t been able to answer for you in our FAQs, here’s how to reach us:



Got a Question?
If you have any questions or just want to know more please contact us at:
Email info@redspot.com.au
Phone +61 2 8303 2222
Fax +61 2 9690 1435
Address PO Box 886,
Mascot, NSW, 1460
ROAD TOLL POLICY

WHO ARE REDSPOT SIXT?