With continued news around coronavirus (COVID-19), we want to share the steps we are taking to protect all customers and employees.

Monitoring

We are carefully monitoring the situation around the clock and following guidance from the World Health Organization and other health authorities.

Vehicle Cleaning

We’ve always taken seriously the cleanliness of our locations and vehicles, and we know this is more important now than ever. We are implementing additional measures to clean and disinfect our locations and vehicles, in alignment with guidance from health authorities. This includes routine cleaning with a recommended disinfectant of all frequently touched surfaces at our locations, such as countertops, door handles, kiosks, workstations, and bathrooms. We also have a very formal training process in place that instructs all employees about the proper cleaning of vehicles. Of particular focus, our procedures mandate a thorough cleaning and wiping of the interior with a recommended disinfectant. This includes the dashboard, instrument panel, steering column, wheel, accessory panel, center console, cup holders, compartments, seats, between console and seats, between doorjambs and seats, door and door pockets, among other areas. We are reinforcing frequently the importance of this process with our team members.

Travel Flexibility

While we look forward to continuing to serve you during this time, we recognize some travel plans may change. To provide you with flexibility for these changes, we have extended our existing no-fee cancellation policy to include customers with pre-paid rentals booked directly through us. Customers who have booked a rental through a third-party are encouraged to contact that party directly to understand their policy.

Employees

The wellbeing of our employees is also a top priority. We’re encouraging team members to follow health authority best practices like frequent hand washing, as well as asking them to stay home if they are feeling ill. 

We strive to keep the majority of our locations open and fully operational. However, due to various travel and government restrictions, some of our locations may have reduced hours or temporarily close.

If that occurs, and you have an upcoming rental, you will be contacted by a member of our local team, who will advise on the nearby substitute location for you to pick up or drop off your rental vehicle.

The following Redspot locations have temporary operating hours changes until further notice:

LOCATIONCHANGES
Port Macquarie AirportTemporarily closed from 01/04/2020
Sydney AirportMon to Fri- 7am to 8pm
Sat – Sun – 7am to 6pm
Sydney CityMon to Fri – 7:30 am till 5:30 pm
Sat – 7:30 am till 12:30 pm
Sun – 8 am till 1 pm
CoogeeTemporarily closed from 01/04/2020
Darwin AirportMon – Fri – 11:30am till 7:30pm
Sat – Sun – Closed
Cairns AirportMon-Fri – 7:30am – 4:30am
Sat – Sun – 7:30am – 12:30pm
Gold Coast Airport Temporarily closed
Brisbane AirportMon to Fri – 8am till 4pm
Sat and Sun – 9am till 1pm
Mackay AirportMon to Fri 7:30am -5pm
Sat to Sun – Closed
Sunshine Coast AirportMon to Fri – 8am to 4:30pm
Sat/Sun – Closed
Rockhampton AirportMon to Fri 7:30am -5pm
Sat to Sun – Closed
Cairns City Mon to Fri 7:30am -4:30pm
Sat to Sun – 7:30am -12:30pm
Townsville AirportMon to Fri – 8:30am to 4:30pm
Sat – Sun – Closed
Brisbane CityMon to Fri – 8 am till 5 pm
Sat – 8am till 12 pm
Sun – Closed
RockleaMon to Fri – 8 am till 5 pm
Sat – 8am till 12 pm
Sun – Closed
Surfers ParadiseMon to Sun – 7:30am – 5:30pm
Adelaide AirportMon to Sun – 6:30am – 10:30pm
Avalon AirportClosed – indefinitely
Melbourne AirportMon to Sun – 8am to 6pm
Geelong Closed – indefinitely
Ballarat Closed – indefinitely
Wellington Airport (NZ)Mon – Sun 8am – 5pm
Auckland Airport (NZ)Mon – Sun 8am – 4:30pm
Queenstown Airport (NZ)Mon – 7:30am – 8:30pm
Tue – Fri – 7:30am – 10pm
Sat – 7:30am – 8:30pm
Sun – 7:30am – 10pm
Christchurch Airport (NZ) Mon – Sun 8am – 4:30pm

Thank you for choosing Redspot. Now more than ever, we are reminded of the importance of serving our customers. We look forward to seeing you again soon.