Car Rental – Code of Conduct

The Australian Finance Industry Association – Fleet & Rental Division (AFIA) is the Australian body for companies engaged in vehicle rental, leasing and fleet management. We are a member of AFIA and within our operations adhere to the standards set by the Code.

The Code sets out the minimum standards of compliance by AFIA in:

  • Vehicle damage recording procedures;
  • Credit card charging practices;
  • Damage waiver or coverage products;
  • Pricing practices;
  • Unfair contract terms; and
  • Dispute resolution procedures.

A full copy of the Code of Conduct can be found at this link