Vehicle Damage Policy
This policy details what happens in the unlikely event of nicks, scratches and whatnot, and who to talk to if you need help resolving an issue. Read our Full Terms & Conditions for more Info.
What is your vehicle damage liability?
The vehicle damage liability levels vary depending on brand and class of car. To find out more review our vehicle damage liability table.
Getting yourself covered
To ensure minimum stress when hiring a car from us, read this part of the guide to understand your ability to reduce your damage liability amount. Read about your protection here.
Understanding Vehicle Codes
Want to understand what each vehicle code means? Check out our class code table.
When you rent your vehicle through Redspot Car Rentals you are responsible for the vehicle and ensuring it is returned in the same condition that is was at the start of the rental. In the off chance that any damage should occur, you will be liable for the amount of the Damage liability you have elected at the time of collecting the vehicle.
Below is a table of liability amounts that are either included (CDL) or available for you to reduce (CDW/SCDW) at the time of collecting the vehicle.
| STD Damage Cover | Med Damage Cover | Medium Cover (Cost P/D) | Super Damage Cover | Super Cover (Cost P/D) | Windshield & Tyre Protection (Cost P/Day) | |
| ECMR, ECAR, CDAR, IDAR, SDAR, FCAR, FDAR, CFAR, IFAR, SFAR, XXAR | $5,200.00 | $1,350.00 | $40.35 | $0.00 | $48.20 | $14.00 |
| PDAR | $5,200.00 | $1,750.00 | $40.35 | $0.00 | $48.20 | $14.00 |
| LDAR | $6,200.00 | $1,750.00 | $47.10 | $0.00 | $61.00 | $20.50 |
| FFAR | $6,200.00 | $1,750.00 | $40.35 | $0.00 | $48.20 | $14.00 |
| CXAR, PFAR, XFAR, PXAR, LFAR, PVAR, XVAR, IPAR, FPAR, CKAR | $6,200.00 | $1,750.00 | $47.10 | $0.00 | $61.00 | $20.50 |
| Third Party Loss | Included | Included | Included | Included | Included | Included |
| Damage to or theft of vehicle | Included | Included | Included | Included | Included | Included |
| Windscreen, headlight, wheel and tyre damage | X | X | X | Included | Included | x |
| Prohibited area use | X | X | X | X | X | X |
| Unsealed Road use | X | X | X | X | X | X |
| Off Road use | X | X | X | X | X | X |
| Water inundation or immersion damage | X | X | X | X | X | X |
| Overhead Damage | X | X | X | X | X | X |
| Underbody Damage | X | X | X | X | X | X |
| Incorrect fuel type use | X | X | X | X | X | X |
| Unauthorised driver use | X | X | X | X | X | X |
Note: Prices are in AUS
Car Class Guide:
For more information on car classes please review our fleet page.
| 1. 2WD Vehicles | |
| ECMR | Economy Manual 2 Hatchback 3 door |
| ECAR | Economy Automatic 2 Hatchback 3 door |
| CDAR | Compact Automatic Hatchback 5 door |
| IDAR | Intermediate Automatic Sedan 4 door |
| SDAR | Standard Automatic Sedan 4 door |
| CFAR | Compact SUV 5 door |
| FCAR | Full size sedan 4 door |
| FDAR | Full size sedan 4 door |
| IFAR | Intermediate Automatic SUV 5 door |
| SFAR | Standard Automatic SUV 5 door |
| IPAR | Single Cab Utility Automatic 2 door |
| CKAR | 1 Tonne Van Automatic 2 door |
| 2. Prestige & Luxury, 4WD, Trucks and AWD Vehicles | |
| CXAR | Compact Elite SUV Automatic 5 door. |
| FPAR | Dual Cab Utility Automatic 4 door. |
| FFAR | Full size 4WD Automatic 5 door. |
| IKAR | 1.5 Tonne Van Automatic 2 door. |
| FKAR | 3.5 Tonne Box Truck Automatic 2 door. |
| 3. 8 & 12 seat Passenger Vans | |
| PVAR | 8 Seat Minivan Automatic 4 doors. |
| XVAR | 12 Seat Minivan Automatic 4 doors. |
Windscreen, Headlights and Tyres Damage Waiver (WHT):
WHT is included in our Top Dog All Inclusive rate, and can be purchased as an additional coverage on the other rates.
Premium Road Side Assistance:
This is the roadside assistance service that kicks in where standard breakdown service ends. Premium Roadside Assistance covers those times when you just need a helping hand to get on your way.
Services offered in the Premium Roadside Assistance program include:
- Change a flat tyre (install vehicles spare tyre).
- Key replacement or lockout service if you are locked out of your car.
- Fuel delivery – up to 15 Litres at no charge if you run out of fuel.
- Jump starting your car if the battery is run flat (lights left on)
- $150.00 of accommodation or transport costs (reimbursement of expenses as a result of a rental car breakdown).
Premium Roadside Assistance is there to help you 24/7. Please Note: In order to keep the costs for this service to a minimum, this service will be coordinated by the local roadside assistance provider. You will need to be present with the vehicle for the service to be undertaken. If you lock your keys in the car, or leave your lights on, you won’t be financially liable for any call out fees or towing costs.
Still unsure?
Get in contact with our friendly customer service agents at:
Toll Free AU: 1300 668 810
Email: [email protected]
Facebook: www.facebook.com/RedspotCarRentals